Summary
Operations Engineer focused on building scalable, reliable systems through automation via scripting and Infrastructure as Code. Experience designing cloud-native platforms, Kubernetes environments, and CI/CD pipelines, with a strong emphasis on automation, observability, and operational excellence. Focused on reducing complexity, improving system reliability, and enabling teams to deliver quickly and consistently.
Work Experience
DevOps Engineer. Unlimited Systems, May 2022 - April 2026
- Designed and maintained Azure infrastructure supporting microservices
- Developed Python-based automation to coordinate microservice release scheduling between Jira and Azure DevOps, eliminating manual coordination and ensuring consistent deployment timing
- Migrated legacy pipelines to YAML-based CI/CD, improving deployment consistency
- Implemented scheduled automation tasks (cron-based) for recurring backups, validation, and monitoring checks
- Developed centralized OpenAPI platform for service visibility
- Spearheaded monitoring system; defined standards across teams
- Implemented synthetic monitoring and reduced incident response time
- Built API-driven reporting pipelines for performance insights
- Deployed OpenTelemetry collectors as Kubernetes DaemonSets
- Reduced alert fatigue through intelligent alert tuning
- Managed Kubernetes clusters and implemented IaC using Terraform/Bicep
Associate DevOps Engineer. Mile Two, August 2021 - May 2022
- Constructed and maintained Kubernetes clusters in both local and cloud environments.
- Troubleshot pipeline errors to ensure smooth workflows.
- Led database migrations across various cloud environments.
- Wrote scripts to automate deployment tasks and reduce manual configuration across environments
- Collaborated with a team to identify and implement changes for improved efficiency.
- Contributed as a member of the Architectural Advisory board.
- Ensured security and functionality by updating Kubernetes clusters.
- Actively participated in working groups such as DevSecOps, Cognitive Systems Engineering, Software Engineers, and Automated Testing.
Systems Support Engineer. CompuCom, August 2018 – August 2021
- Managed software deployments to Windows endpoints using SCCM/MECM.
- Deployed software and configuration profiles to MacOS endpoints with JAMF.
- Developed and maintained bash scripts for advanced configurations via JAMF.
- Automated software package installation using Powershell App Deployment Toolkit.
- Generated detailed reports utilizing Powershell and SQL.
- Administered the backup solution for all laptops in the environment.
Desktop Support Specialist. CompuCom, 2015 – August 2018
- Ensured proper backup practices through daily reports.
- Optimized asset management processes to improve audit compliance.
- Provided valuable insights for inventory organization and tracking.
- Assisted in the development and revision of standard operating procedures.
- Conducted quarterly asset validation exercises to maintain accurate records.
- Ran cross-comparisons from multiple data sources, delivering reconciliation reports for migration progress.
- Leveraged SQL databases and Active Directory to create a master reference dataset for streamlined migration checks.
- Validated exchange accounts of users scheduled for migration through PowerShell scripting.
- Supported company-wide AD migration scheduling and communication.
- Utilized the Accelerate database to schedule and track the migration of 12,000 Desktops/Laptops.
- Provided end-user support throughout the migration via a shared mailbox.
- Generated reports for upper management on a daily and weekly basis.
Process Analyst. Atos, 2013 – 2015
- Served as a liaison between Service Desk agents and customers, ensuring efficient and timely handling of requests and incidents.
- Updated knowledge base articles, resulting in decreased customer incident handle times.
- Streamlined administrative tasks, leading to a significant reduction in handle times.
- Researched and developed knowledge base articles for proprietary software, increasing first-call resolutions and saving company resources.
- Implemented automation for common tasks, further reducing handle time.
- Enhanced accessibility of knowledge base articles through improved use of keywords.
- Established a unified process for knowledge base articles.
- Fostered collaborative relationships with server administrators and helpdesk administrators.
- Generated reports detailing IMAC and Incident ticket metrics based on customer and agent performance.
- Conducted audits on problem tickets to ensure adherence to processes.
- Managed high severity incidents, restoring critical business applications and functions.
- Performed audits of Active Directory users to verify correct departmental information, titles, and locations.